Frequently Asked Questions

All Things Scanning

Make every scan the best it can be.

• How Do I Use Voice Control to Scan Photos on iOS?
• How Do I Scan The Back of a Printed Photo?
• Why Are My Slide Scans Blurry or Pixelated?
• How Do I Achieve the Best Scanning Results With Photomyne?
• How do I Import Photos Into The Photomyne App?
• How Do I Scan Photos in Bulk With My Phone on Photomyne?
• How Do I Scan Photos Hands-Free in Photomyne?
• How Can I Get the Best Slide Scan Resolution?
• How Can I Get the Best Film Negative Scan Resolution?
• Why Are My Scanned Negatives Blurry or Pixelated?
• How Can I Avoid Glare When Scanning Photos With Photomyne?

Organizing Best Practices

Make your photos easier to browse and enjoy.

• How do I Change The Order of Albums in Photomyne?
• How Can I Change The Cover Photo of an Album?
• How Do I Move Photos Between Albums?
• How do I Reorder my Photos Within an Album?
• Can I Duplicate Photos to Another Album?
• How Do I Find Duplicate Photos?
• How Do I Merge Albums in Photomyne?
• How Do I Tag, Search, and Create Sub-Albums In Photomyne?
• How Do I Add Details to My Photos?

Save and Share

Easily save, export, and share your memories.

• How Do I Save my Scanned Photos to my Phone, Computer, or Google Photos?
• How Do I Export Photos With Their Details in Photomyne?
• Can I Print my Scanned Photos?
• In What Ways Can I Share my Photos?
• Why Doesn't Google Save All my Photos?
• Share Photos With a Link (Share Page)
• Does Google Photos Save the Front and Back of My Photos?

Editing Your Photos

Give your scanned photos a final touch.

• How Do I Manually Edit the Cropping of a Photo?
• How Can I Colorize a Black And White Photo?
• How Do I Add Filters to My Photos in Photomyne?
• How Do I Fix Photos Scanned Together or Missed?
• How Do AI Credits Work in Photomyne?

Account Specifics

Find answers to common account questions.

• How Do I Access my Scanned Photos From my Photomyne Account on Other Devices or my Computer?
• How Do I Manage my Photomyne Profile Details?
• How Do I Cancel my Photomyne Subscription ?
• What Happens if I Cancel My Photomyne Membership?
• How Can I Transfer My Account to Photo Scan by Photomyne?
• How Do I Create, Change or Reset My Photomyne Password?
• Why Isn't My Account Completely Synced?
• How Do I Transfer Photos From Other Photomyne Apps to Photo Scan?
• How Do I View My Subscription Status?
• How Do I Turn on Save Device Storage?
• Can I Access My Photos on Another Device?

Photomyne Scanning Tools

Understand the tools behind every scan.

• What Accessories Can I Use For The Best Scanning Results?
• How Do I Use The Shutter Remote Control?
• How Do I Set up The Phone Mount For Scanning?
• How Do I Use The Light Pad?

Photo Scanning Terms

Learn the language of photo scanning.

• What Is DPI?
• What Is Metadata in Photos?
• What Is Moiré?
• What Is Cloud Photo Backup?

Other

Answers to everything in between.

• What Devices Are Supported by The App?
• What is Legacy Transfer And How Does it Work?
• What Can I Do With The Photomyne App?
• What Does a Photomyne Membership Include?